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CFDs and Margin FX are leveraged products that carry a high level of risk to your capital. Trading is not suitable for everyone and may result in you losing your initial investment. You do not own, or have any rights to, the underlying assets. Read our <a href="https:https://www.axi.com/au/legal-documentation">PDS</a> and <a href="https://www.axi.com/au/legal-documentation/target-market-determination">TMDs</a>.

About Axi

Find essential details about Axi, including customer support hours, complaint procedures, and more.

Everything you need to begin your trading journey – from opening an account to submitting required documents, we’ve got you covered every step of the way.

Getting Started

Whether you're using a live or demo Axi account, our FAQs guide you through the features of each account type, helping you maximize its potential.

Trading Accounts

Find FAQs covering everything related to your account, including document requests, account maintenance, and how to close your account.

My Axi Account

Everything you should know about Deposits and Withdrawals using MetaTrader accounts.

Deposits and Withdrawals: MetaTrader

Find all the essential information and resources you need to navigate and trade across our wide range of markets with confidence.

Markets

MT4 is available on multiple devices – learn how to fully utilize its features on your preferred platform.

Trading Platform: MetaTrader 4

Trading Platform: MetaTrader 5

Trading Platform: Axi Trading Platform (Mobile App)

Discover how our range of powerful trading tools can elevate your trading experience.

Trading Tools

Axi Select

Payments

MCP Management and Claude

Margin and Leverage

Trade anytime, anywhere with the Axi Trading Platform (Axi mobile app). Browse our FAQs to find everything you need to make the most of your trading experience.

Discover how our range of powerful trading tools, including Expert Advisors, VPS, and more, can elevate your trading experience.

Learn about Axi partners (Introducing Brokers, Affiliates, Money Managers) and how they work.

Partnerships

Enhance your trading knowledge with our comprehensive educational videos, designed to help you understand key concepts and improve your trading skills.

Educational Videos

Everything you should know about Deposits and Withdrawals for Axi Trading Platform accounts.

Deposits and Withdrawals: Axi Trading Platform (Mobile App)

We've summarised some handy tips for the most frequently asked questions about troubleshooting issues on the MetaTrader 4 platform.

MT4 Troubleshooting

Discover how our range of powerful trading tools, including Copy Trading, Expert Advisors, VPS, and more, can elevate your trading experience.

Everything you should know about Deposits and Withdrawals for MetaTrader accounts.

Trading Platform Troubleshooting

MT5 is available on multiple devices – learn how to fully utilize its features on your preferred platform.

Learn about our partners and ow they work

General Information

Confirms that Axi Select requires a trading account and that partners must request a trading account before joining.

Can I join Axi Select using my rebate account?

Explains that promotions run on trading accounts rather than rebate accounts. Confirmation from the Promo Engine team is pending.

Can I use my rebate account to request a promotion?

States that partners have the same subaccount limit as traders (up to 5). Whether the rebate account counts within the limit is pending confirmation.

How many accounts can I have as a partner?

Explains that a demo/practice account is not auto-created for partners and that one can be requested in the new Client Portal.

Do I get a demo account automatically when I become a partner?

Confirms the rebate account is only for receiving rebates, and directs partners to request a trading account and transfer rebates across to trade.

Can I use my rebate account to trade?

Explains that existing (migrated) partners keep their access, while new partner onboarding may not be available in some countries at this time.

Is the new client portal available to partners in all countries?

Confirms that rebate-to-trading transfers are allowed one-way only (trading-to-rebate is not), and explains why, since rebate accounts cannot be deposited into.

Can I transfer my rebates to my trading account?

Explains the two verification types, that a verified trader becoming a partner does not re-verify, and that a partner opening a trading account must complete trader verification. Flags the current re-verification bug.

Do I need to complete verification again if I am both a trader and a partner?

Confirms partners can request a trading account directly in the new Client Portal, even before identity verification is complete, and that withdrawals still require completed verification.

Can I request a trading account as a partner?

Clarifies that client and sub-partner management stays in the IB Portal (FYNXT) or Affiliate Portal (Cellxpert), while the new Client Portal is for managing your own accounts, funding, withdrawals and transfers.

Which portal do I use to manage my clients and sub-partners?

Explains that rebate withdrawals are done in the new Client Portal (not the partner portal), the steps involved, and that RTS does not apply to rebate accounts. Partial withdrawal is pending confirmation.

How do I withdraw my rebates as a partner?

Confirms that partners can view all rebate and trading accounts together after a single login in new client portal, unlike the separate logins used before.

Can I see both my rebate and trading accounts in the new Client Portal?

Explains that partners log in to the Client Portal using email/password, Google, Apple with MFA, instead of the old MT4 account login.

How do I log in to the Client Portal as a partner?

Explains that new Axi partner rebate accounts are provisioned on MT5, that existing MT4 accounts can stay on MT4, and how PAMM and MAM differ.