Why isn't the Axi App working?

Use this guide if the Axi Mobile App itself won't open, crashes, freezes, or is not responding.

If the issue is related to a specific trading instrument, chart, or prices not updating, see: My chart in the Axi app is frozen or not responding. What should I do?

Eligibility & Requirements

• Applies to the Axi Mobile App on iOS and Android.

• Make sure you have an active, verified Axi account

Steps to Complete

Try the following steps before contacting Client Services:

1. Check your internet connection. Switch between Wi-Fi and mobile data to rule out a connection issue.

2. Close and reopen the Axi Mobile App.

3. Restart your device.

4. Update the Axi Mobile App to the latest version from the App Store or Google Play. An "Old Version" prompt means you must update.

5. Try WebTrader. Sign in to the Axi Trading Platform through WebTrader and check whether the same issue occurs.

   • If WebTrader works normally, the issue may be specific to the Axi Mobile App or your device.

   • If the same issue occurs on WebTrader, the issue may not be specific to the mobile app.

6. Reinstall the Axi Mobile App if the issue continues, then sign in again.

What issue are you having?

Use this guide for general app issues, such as:

• App won't open, crashes, or freezes.

• App is stuck loading.

• A general error appears.

• A feature works on WebTrader but not in the Axi Mobile App.

Specific instrument, chart, price, or market issue? See the trading instrument troubleshooting guide instead.

Need Help?

If the issue continues, contact Client Services with your device model, app version, error message, and screenshot if available.