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CFDs and Margin FX are leveraged products that carry a high level of risk to your capital. Trading is not suitable for everyone and may result in you losing your initial investment. You do not own, or have any rights to, the underlying assets. Read our <a href="https:https://www.axi.com/au/legal-documentation">PDS</a> and <a href="https://www.axi.com/au/legal-documentation/target-market-determination">TMDs</a>.

About Axi

Getting Started

Trading Platform: MetaTrader 4

Trading Platform: MetaTrader 5

Trading Platform: Axi Trading Platform (Mobile App)

Find FAQs covering everything related to your account, including document requests, account maintenance, and how to close your account.

My Axi Account

Margin and Leverage

Find all the essential information and resources you need to navigate and trade across our wide range of markets with confidence.

Markets

Trading Platform Troubleshooting

Learn about our partnership options and how they work.

Partnerships

Discover how our range of powerful trading tools can elevate your trading experience.

Trading Tools

Whether you're using a live or demo Axi account, our FAQs guide you through the features of each account type, helping you maximize its potential.

Trading Accounts

Payments

Client Portal

Axi Trading Platform Guide

MCP Management and Claude

Are there any fees for deposits and withdrawals from Axi?

What is Return to Source (RTS) and how does it affect my profit withdrawals?

Can I request a withdrawal if my account has a negative balance?

What is the minimum and maximum I can deposit?

Why did I receive less money than expected?

Why is my deposit request not being processed?

What information is required for bank transfers?

Why can’t I withdraw my funds?

How is my withdrawal balance calculated?

Can I make third-party payments?

Why have I not received my withdrawal?

How long does a withdrawal take?

I made a deposit using bank account, but it has not appeared in my Axi account. Why?

Why do I see a different amount deposited than what’s in my trading account?

What should I do if I face issues with deposits or withdrawals?

What happens if I want to withdraw funds, but my debit or credit card is expired, lost, or stolen?

Can I cancel a withdrawal request I have already submitted?

Find out why account verification is required before you can withdraw and which steps are needed to complete the process.

Why am I unable to withdraw if my account or bank account is not verified?

How are deposit exchange rates calculated at Axi?

What happens if I deposit into the wrong trading account?

Learn how to deposit via Credit/Debit Card (Visa or Mastercard) via the Axi Client Portal, including card requirements, minimum (USD 5), and steps.

How to deposit via Credit/Debit Card — Client Portal

Learn how to deposit via Global Money Transfer (international bank transfer), including supported currencies, IBAN details, and steps via the Client Portal.

How to deposit via Global Money Transfer — Client Portal

Learn how to withdraw funds to a credit or debit card via the Axi Client Portal, including card selection, minimum withdrawal requirements, processing timelines, and important withdrawal status information.

How to withdraw via Credit/Debit Card — Client Portal

Learn how to perform internal transfers between MT4/MT5, Axi Trading, and Axi Select accounts through the Client Portal, including transfer steps, currency conversion, account restrictions, and troubleshooting unsuccessful transfers.

How to Perform an Internal Transfer with MT4/MT5 accounts

Why can't I transfer funds from my MT4/MT5 account?

How to Perform an Internal Transfer with Axi Trading Accounts

Why can't I transfer funds from my Axi account?

Can I remove or change my e-wallet address in my account?

Learn how to remove or delete a saved cryptocurrency wallet from the Axi Client Portal, including steps to manage payment methods and confirm wallet deletion.

How can I remove/delete a crypto wallet from the Axi Client Portal?

Learn how to add a cryptocurrency wallet in the Axi Client Portal, including selecting the crypto coin and network, entering the wallet address, and important wallet matching requirements to avoid failed withdrawals or loss of funds.

How can I add a crypto wallet via the Axi Client Portal?

Learn how to update your credit card expiration date in the Axi Client Portal, including steps to manage saved cards, avoid payment errors, and update expiring card details for deposits and withdrawals.

How can I update my credit card expiration date?

Learn how to manage bank accounts in the Axi Client Portal, including adding or removing bank accounts and updating banking details by registering a new account.

Can I update my bank account via the Client Portal?

Learn how to add and verify a bank account in the Axi Client Portal, including required banking details, accepted bank statement documents, verification timelines, and bank account status meanings.

How do I add a bank account via the Axi Client Portal?

Learn how to remove or delete a saved credit or debit card from the Axi Client Portal, including Return to Source (RTS) withdrawal requirements and steps to manage saved payment methods.

How can I remove/delete a credit/debit card via the Axi Client Portal?

Learn how to remove or delete a saved bank account from the Axi Client Portal, including Return to Source (RTS) withdrawal requirements and steps to manage saved bank accounts.

How can I remove/delete a bank account?

Why Multi-Factor Authentication (MFA) is required each time you add a crypto wallet, including when adding multiple wallets during the same login session.

Payments

General Information

Deposit via Client Portal

Withdraw via Client Portal

Internal Transfer

Managing Payment Methods in the Client Portal