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CFDs and Margin FX are leveraged products that carry a high level of risk to your capital. Trading is not suitable for everyone and may result in you losing your initial investment. You do not own, or have any rights to, the underlying assets. Read our <a href="https:https://www.axi.com/au/legal-documentation">PDS</a> and <a href="https://www.axi.com/au/legal-documentation/target-market-determination">TMDs</a>.

About Axi

Getting Started

Trading Platform: MetaTrader 4

Trading Platform: MetaTrader 5

Trading Platform: Axi Trading Platform (Mobile App)

Find FAQs covering everything related to your account, including document requests, account maintenance, and how to close your account.

My Axi Account

Margin and Leverage

Find all the essential information and resources you need to navigate and trade across our wide range of markets with confidence.

Markets

Trading Platform Troubleshooting

Learn about our partnership options and how they work.

Partnerships

Discover how our range of powerful trading tools can elevate your trading experience.

Trading Tools

Whether you're using a live or demo Axi account, our FAQs guide you through the features of each account type, helping you maximize its potential.

Trading Accounts

Payments

Client Portal

Axi Trading Platform Guide

Learn how to troubleshoot common issues with the Axi Mobile App, including app errors, loading problems, crashes, and issues with individual trading instruments. This guide also explains how to check whether the issue is related to the app or the instrument, including market hours and public or bank holidays.

Why isn't the Axi App working?

Learn why you may not be able to open an Axi Trading Platform account and what you can do next. This article explains common reasons, including duplicate accounts, pending or incomplete applications, age or country restrictions, partner limitations, password issues, account limits for MT4/MT5 sub-accounts, suspended accounts and technical problems.

I was trying to open an account, and an error popped up, why?

Find out why you may see a “Duplicate account” error when trying to create an account, including when your email address is already linked to an existing profile. This article explains how to access your existing account, apply for a sub-account when eligible, and recover access depending on how you originally signed in.

What does a "Duplicate account" error mean?

Learn why you may see a “Password error” message and what could be preventing your password from being accepted. This article explains the password requirements and common issues, such as incorrect length, insufficient strength, spaces, or unsupported characters.

What does a "Password error" mean?

Learn why you may see the “Please enter a valid email address” error or "email error" and how to correct common issues, such as missing information, extra spaces, or invalid characters in the email address.