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CFDs and Margin FX are leveraged products that carry a high level of risk to your capital. Trading is not suitable for everyone and may result in you losing your initial investment. You do not own, or have any rights to, the underlying assets. Read our <a href="https:https://www.axi.com/au/legal-documentation">PDS</a> and <a href="https://www.axi.com/au/legal-documentation/target-market-determination">TMDs</a>.

About Axi

Getting Started

Trading Platform: MetaTrader 4

Trading Platform: MetaTrader 5

Trading Platform: Axi Trading Platform (Mobile App)

Find FAQs covering everything related to your account, including document requests, account maintenance, and how to close your account.

My Axi Account

Margin and Leverage

Find all the essential information and resources you need to navigate and trade across our wide range of markets with confidence.

Markets

Trading Platform Troubleshooting

Learn about our partnership options and how they work.

Partnerships

Discover how our range of powerful trading tools can elevate your trading experience.

Trading Tools

Whether you're using a live or demo Axi account, our FAQs guide you through the features of each account type, helping you maximize its potential.

Trading Accounts

Payments

Client Portal

Axi Trading Platform Guide

MCP Management and Claude

This article explains the available verification methods in the Axi app and provides troubleshooting steps for issues receiving verification codes via an authenticator app, SMS, email, or WhatsApp.

I'm not receiving my MFA verification code (OTP). What should I do?

Learn why your Client Portal may look different after being migrated from the old portal to the new experience. Find out what has changed, how to navigate the new portal, and where to get help with common tasks.

Why does my Client Portal look different from before?

Your existing KYC information will be migrated with your account, so you do not need to complete verification again. Learn when additional documents may be requested and what to expect after migration.

Will I need to provide my KYC documents again after migrating to the new Client Portal?

Learn why some trading instruments available in the old Client Portal may no longer appear after migration. Find out how instrument availability is determined and what to do if you have questions about a specific instrument.

Why are some instruments I previously traded no longer available after the Client Portal migration?

Understand why your preferred products or leverage settings may look different after moving to the new Client Portal. Learn how product availability and supported leverage options may affect your account.

Why are my preferred products or leverage settings different after the Client Portal migration?

Learn how your corporate partner account and LEI information are affected by the Client Portal migration. Find out what happens to LEI expiry notifications and how to ensure your LEI remains valid.

What happens to my corporate partner account and LEI information after the Client Portal migration?

Additional rebate/commission account requests are not currently available through the new Client Portal. Learn how the migration affects new requests and who to contact if you need another account.

Why can’t I open an additional rebate/commission account after the Client Portal migration?

Learn how partners can request an additional trading account through the new Client Portal. Find out about account limits, available account types, and what to do if you encounter an error.

Can I open an additional trading account after the Client Portal  migration?

Find out why additional rebate/commission accounts cannot currently be requested through the new Client Portal. Learn how existing accounts are affected and who to contact to discuss available options.

Can I open an additional rebate/commission account after the Client Portal migration? 

Learn what happens to existing Affiliate and Introducing Broker arrangements during migration. Existing multi-partner arrangements will be migrated, while new multi-partner requests are not currently supported.

I’m an Affiliate and an Introducing Broker. Will I keep both partner arrangements after the Client Portal migration?

Learn how to check whether your account has been migrated to the new Client Portal. Find out where to look for migration notifications and what happens when you access the old portal after your account is ready.

I didn’t receive a notification about the Client Portal migration. How do I know if my account has been migrated?

Client and partner accounts are being migrated at different stages as part of the gradual rollout. Learn why your clients may already have the new portal while your Affiliate or IB account remains on the previous version, and what to expect when your migration takes place.

Why do my referred or introduced clients see a different Client Portal than I do with my Affiliate or IB account?

Learn how to access and manage your partner account after migrating to the new Client Portal, including your clients, sub-IBs, sub-Affiliates, and other partner relationships. Find out where to manage your partner information and what to expect after migration.