axiasicfma

portal-stylesheet-2026-04-08T08:17:08.319Z.css

CFDs and Margin FX are leveraged products that carry a high level of risk to your capital. Trading is not suitable for everyone and may result in you losing your initial investment. You do not own, or have any rights to, the underlying assets. Read our <a href="https:https://www.axi.com/au/legal-documentation">PDS</a> and <a href="https://www.axi.com/au/legal-documentation/target-market-determination">TMDs</a>.

About Axi

Getting Started

Trading Platform: MetaTrader 4

Trading Platform: MetaTrader 5

Trading Platform: Axi Trading Platform (Mobile App)

Find FAQs covering everything related to your account, including document requests, account maintenance, and how to close your account.

My Axi Account

Margin and Leverage

Find all the essential information and resources you need to navigate and trade across our wide range of markets with confidence.

Markets

Trading Platform Troubleshooting

Learn about our partnership options and how they work.

Partnerships

Discover how our range of powerful trading tools can elevate your trading experience.

Trading Tools

Whether you're using a live or demo Axi account, our FAQs guide you through the features of each account type, helping you maximize its potential.

Trading Accounts

Payments

Client Portal

Axi Trading Platform Guide

MCP Management and Claude

How do I open Incognito or Private mode in different browsers?

Why Isn’t My Expert Advisor (EA) Working in MT5?

Is my Stop Loss guaranteed?

What is slippage?

Can I use an MT4 Expert Advisor on MT5?

Why do I only see one price on my chart? Is it the BID or the ASK?

Why was my order not executed?

How can I take a screenshot of MT4/MT5 on my device?

Can I change my account server?

What is a Trailing Stop?

How do I get log files from my desktop?

What is an Investor Password?

How can I clear a browser’s cache and cookies?

How do I create trend lines or line studies?

Why can I not trade on my Premium account?

Where can I see a full list of available trading instruments/products?

How do I show the Chart tabs?

What does the "Market Closed" notification mean?

What are "Off Quotes"?

Why were my trades not closed as expected?

When will my MT4/MT5 platform update?

How do I view multiple charts on my MT4/MT5 platform?

Can I use TradingView with my MT4/MT5 trading account?

What is the expected trade execution time?

How do I download historical trade data?

What is 'OHLC' on an MT4/MT5 chart?

What is the maximum number of orders I can open per day?

Can I adjust the scale of the vertical and horizontal axes on charts?

What does the volume on my chart indicate?

How do I add indicators to my chart?

What does the "Trade is disabled" notification mean?

How do I scroll back on a chart to view historical prices?

Why do I see a line chart even though I changed the chart type?

How do I show the bid and ask price on my MT4/MT5 chart?

Why can’t I place a trade on MT4/MT5?

How to resolve error: Invalid Account / Authorisation Failed

How to resolve error: No Connection

How to resolve error: Cannot log in using the MT4/MT5 account number

What does the "Not enough Money" error mean?

How to resolve error: Symbols not loading / Waiting for Update

How to resolve error: Unable to locate the instrument on the MT4/MT5 platform

What is an Invalid Stop Loss (SL) or Take Profit (TP)?

Why has my MT4/MT5 platform not saved my chart settings or profiles?

What timeframes are available for my charts?

Why are there gaps in my chart? How do I fix gaps?

What is an offline chart?

How do I change the way my profits are displayed?

How do I download Quote History in MT4/MT5?

What does the "Old Version" notification mean?

Why is my order filling at a different price in MT4/MT5?

Trading Platform Troubleshooting

MT4 and MT5 Account Troubleshooting Guide