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MT4 and MT5 Account Troubleshooting Guide
How do I open Incognito or Private mode in different browsers?Why Isn’t My Expert Advisor (EA) Working in MT5?Is my Stop Loss guaranteed?What is slippage?Can I use an MT4 Expert Advisor on MT5?Why do I only see one price on my chart? Is it the BID or the ASK?Why was my order not executed?How can I take a screenshot of MT4/MT5 on my device?Can I change my account server?What is a Trailing Stop?How do I get log files from my desktop?What is an Investor Password?How can I clear a browser’s cache and cookies?How do I create trend lines or line studies?Why can I not trade on my Premium account?Where can I see a full list of available trading instruments/products?How do I show the Chart tabs?What does the "Market Closed" notification mean?What are "Off Quotes"?Why were my trades not closed as expected?When will my MT4/MT5 platform update?How do I view multiple charts on my MT4/MT5 platform?Can I use TradingView with my MT4/MT5 trading account?What is the expected trade execution time?How do I download historical trade data?What is 'OHLC' on an MT4/MT5 chart?What is the maximum number of orders I can open per day?Can I adjust the scale of the vertical and horizontal axes on charts?What does the volume on my chart indicate?How do I add indicators to my chart?What does the "Trade is disabled" notification mean?How do I scroll back on a chart to view historical prices?Why do I see a line chart even though I changed the chart type?How do I show the bid and ask price on my MT4/MT5 chart?Why can’t I place a trade on MT4/MT5?How to resolve error: Invalid Account / Authorisation FailedHow to resolve error: No ConnectionHow to resolve error: Cannot log in using the MT4/MT5 account numberWhat does the "Not enough Money" error mean?How to resolve error: Symbols not loading / Waiting for UpdateHow to resolve error: Unable to locate the instrument on the MT4/MT5 platformWhat is an Invalid Stop Loss (SL) or Take Profit (TP)?Why has my MT4/MT5 platform not saved my chart settings or profiles?What timeframes are available for my charts?Why are there gaps in my chart? How do I fix gaps?What is an offline chart?How do I change the way my profits are displayed?How do I download Quote History in MT4/MT5?What does the "Old Version" notification mean?Why is my order filling at a different price in MT4/MT5?