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CFDs and Margin FX are leveraged products that carry a high level of risk to your capital. Trading is not suitable for everyone and may result in you losing your initial investment. You do not own, or have any rights to, the underlying assets. Read our <a href="https:https://www.axi.com/au/legal-documentation">PDS</a> and <a href="https://www.axi.com/au/legal-documentation/target-market-determination">TMDs</a>.

About Axi

Getting Started

Trading Platform: MetaTrader 4

Trading Platform: MetaTrader 5

Trading Platform: Axi Trading Platform (Mobile App)

Find FAQs covering everything related to your account, including document requests, account maintenance, and how to close your account.

My Axi Account

Margin and Leverage

Find all the essential information and resources you need to navigate and trade across our wide range of markets with confidence.

Markets

Trading Platform Troubleshooting

Learn about our partnership options and how they work.

Partnerships

Discover how our range of powerful trading tools can elevate your trading experience.

Trading Tools

Whether you're using a live or demo Axi account, our FAQs guide you through the features of each account type, helping you maximize its potential.

Trading Accounts

Payments

Client Portal

Axi Trading Platform Guide

How do I change the default language in the Axi Client Portal?

What information is in the 'Tools' tab of the Axi Client Portal?

What information is in the 'Funds' tab of the Axi Client Portal?

What information is in the 'Accounts' tab of the Axi Client Portal?

What information is in the 'Need Help' tab of the Axi Client Portal?

I did not receive my OTP/MFA verification code. What should I do?

I can’t see the option to withdraw after I started the migration. Why is that?

Some of my saved payment methods seem to be missing after migrating to the new Client Portal—how can I restore them?

After migrating to the new client portal, why is Autochartist no longer showing in my account?

I got confirmation that the migration was successful. However, I cannot log in to the new Portal. What seems to be the issue?

I didn’t receive a migration notification to the new Client Portal — has my account been migrated?

Can I get temporary access to the old portal?

Why can’t I withdraw to my card?

When my account migrates to the new portal, will I need to add my payment methods again?

What if I have both a personal and a corporate account, but only one has migrated — why is that?

My preferred language didn’t update after migrating to the new Axi Client Portal. How can I change it?

I signed up with Google/Apple/Facebook — why can't I access the Client Portal?

I want to change my authentication method

I'm not receiving any One-Time PIN (OTP) on my mobile/phone number. How can I fix this?

Are there any new tools or features in the new Client Portal I should know about?

I'm trying to create an account in the new Client Portal, but I'm getting an error. What should I do?

Why do my referred or introduced clients see a different Client Portal than I do with my Affiliate or IB account?

Why can’t I access the Client Portal anymore?

I can’t access the old Client Portal — why is that?

With the Client Portal migration, can I still use the same payment methods as before?

How can I access the Axi Client Portal?

The new Client Portal looks different — is it possible to switch back to the old view?

What happens to my RTS balance during the migration to the new Client Portal?

How do I navigate the new Client Portal? Is there a guide or demo?

Some of my personal information appears to be missing or incorrect after migrating to the new Client Portal—what should I do?

I used to log in to the Client Portal using my account number - what should I use now?

Overview of Axi Client Portal

My friend had to migrate to a new Client Portal, but I didn’t receive any notification — why is that?

Now that I’ve migrated my account, can I create another Axi account using a new email address?